Patients Satisfaction towards services provided in general surgical ward in King Faisal Hospital, Makkah, KSA.

Rani  AlSairafi; Sameer  Softa; Elbagir  elfaki; Hatem Simbawa; Aisha Ahmed

doi:10.54293/smhj.v3i2.67

Authors

Rani AlSairafi Assitant professor , Department of surgery, College of Medicine, University of Umm Al-Qura University, Makkah, Saudi arabia. https://orcid.org/0000-0003-2929-9133
Sameer softa Department of surgery, Faculty of Medicine, Umm-Alqura University, Makkah, Saudi arabia.
Professor Elbagir Department of surgery, Faculty of Medicine, Umm-Alqura University, Makkah, Saudi arabia.
Hatem Simbawa Department of surgery, Faculty of Medicine, Umm-Alqura University, Makkah, Saudi arabia.
Aisha Ahmed Security forces Hospital, Saudi arabia.

DOI:

https://doi.org/10.54293/smhj.v3i2.67

Keywords:

surgical ward, patients’ satisfaction, perception, service quality

Abstract

Introduction: Patient satisfaction is often used as an imperative source of information to evaluate and develop a plan to improve health services quality¹. Patient Satisfaction can be defined as fulfillment or meeting of expectation of a person from a service. The World Health Organization established the ultimate goal of preserving the best possible level of health for all people and providing high-quality care.This eventually could help in improving the surgical care so as to meet the satisfaction of the patients.

AIMS: To explore patients' perceptions regarding the quality of surgical care and satisfaction in the general surgical wards at King Faisal Hospital, Makkah, Saudi Arabia, throughout the stay in surgical ward, till the discharge time.

Methods: A cross-sectional descriptive study was conducted. A total of 182 surgical patients admitted to surgical ward and scheduled for surgery (elective and emergency) were included in our study, during the period of (February -July 2022). Data will be collected in this specially designed questionnaire and analyzed by excel sheet. All surgical in-patient interviewed on the day of discharge after surgery. focused on their experiences and satisfaction of all services rendered including operative care during their stay in surgical ward.

Results: Overall rate of the patients were satisfied (85.4%) with the service at admission counter and reception (85.7%) diet quality and service (87.4%) doctor-patient relationship, diet quality and services satisfied (72.5%), doctor-patient relations and professionalism (81.9%). However, (65.9%) of patient was dissatisfied with room preparation, cleanliness and quietness at the time of admission and during the stay in the ward and (37.4%) was dissatisfied with the behavior of nurses and cooperation.

Conclusion: Generally, there is high patient satisfaction general surgical wards services in King Faisal Hospital, Makkah, Saudi Arabia. health workers need to be more responsive by reducing waiting time for patient discharge note and keeping the room tidier and more comfortable for patients.